Refund & Returns Policy
Last updated: October 9, 2026
Order cancellation
You can cancel your order for a full refund within 6 hours of placing it. After 6 hours we have usually started embroidering your piece, so the order can no longer be cancelled or changed. To cancel, contact us through our Contact page or at support@shikallc.com with your order number.
30-day guarantee for defective items
If your item arrives defective, torn or damaged, contact us within 30 days of delivery and we will give you a full refund or a free replacement, whichever you prefer. This also covers receiving the wrong item or embroidery that does not match your order.
How to request a refund
- Contact us through our Contact page or at support@shikallc.com within 30 days of delivery.
- Include your order number and clear photos showing the problem.
- We review your request and reply with the next steps.
- Approved refunds are sent to your original payment method. Your bank or card provider may take several business days to show the credit.
Made-to-order items
Each piece is handmade to order and personalized for you, so we are not able to accept returns or exchanges for change of mind, an incorrect size selection, or personalization details that were entered incorrectly at checkout. Please check the size chart and your details before ordering. Small variations in hand embroidery are part of the handmade character and are not defects.
Questions
Not sure whether your case is covered? Ask us through our Contact page or at support@shikallc.com. We are happy to help.